Question 1

What methods of payment are accepted?

Accepted Answer

We accept PAYPAL,Visa, MasterCard, Amex, Discover, Afterpay, and Sezzle. We do not accept, personal checks, money orders, or direct bank transfers.

Question 2

How safe is my personal information if I order online?

Accepted Answer

Shopping on our online store is safe and secure. Your orders are processed through a secure application and we do not store your financial information.

Question 3

When will my credit card be charged?

Accepted Answer

Most accounts are charged within 24 hours of receiving your order confirmation. Depending on your bank, once a credit card authorization is received the funds may be reserved up to 30 days (take a look at your bank’s fine print to see what their policy is). If you’re paying with a debit card, you might want to first confirm with your bank if there are limitations on daily withdrawal amounts on your card.

Question 4

Can I order by phone?

Accepted Answer

We are so sorry, but we are taking orders over the phone right now. You can call us on out contact number or you can order directly from our online website and on your smartphone, if you’d like. If you have any trouble placing your order online, simply send an email to hello@zenlabcreations.com.

Question 5

Can I add an item to an order I just made?

Accepted Answer

We’ve all been there—you forgot to add something you really like to your order. However, we can’t add or delete items from an order once a confirmation has been sent so, if that’s the case, you’ll need to place a new order for those additional items and return the other ord

Question 6

How do I track my order?

Accepted Answer

When your order ships, you will receive an email with your order tracking number. If you are having problems tracking your order, please contact us at hello@zenlabcreations.com

Question 7

What if an item arrives damaged?

Accepted Answer

If you receive a damaged item, please contact us here immediately and we will work with you on replacing the item right away.

Question 8

What is your return policy?

Accepted Answer

Your satisfaction is important to us. If any product, for any reason, does not meet your expectations, you may contact us at hello@zenlabcreations.com.

FAQ